Our Complaint Policy
We invite any remarks or complaints you might have, and have set up an Complaint Management Policy to guarantee that are taken care of in a transparent way.
With our obligation to giving the best quality medical care services in an convenient way, we expect to make it simple for you to submit a complain or comment
If you have a complaint please email us at info@aloteb.com at any time. As a patient you have the right to file a complaint either
directly with the Centre, or alternatively with Department of Health (DOH) – Abu Dhabi contact number 800 555.
We're focused on addressing all complains within 14 days, as well as recognizing all written complaints within three working days. On the chance that the idea of the complaint is to such an extent that we can't settle it inside the time frame, we will notify you about the delay. On your request, we will inform you about the action to be made based on your complaint.
We fully adhere to Department of Health (DOH) – Abu Dhabi standards for patient rights and responsibilities, and aim to provide you with the reassurance that your complaint will be acted upon promptly and fairly as per our Complaint Management Policy .
